Small businesses in Houston have two choices for receiving IT support. They can either hire personnel for IT support or outsource this service to a third party. Both of these options have their own set of pros and cons, making it difficult to assess which option is the right choice for small Houston businesses.
So, let us look at if outsourced IT support for small businesses is the best choice in Houston.
Pros of In-House IT Support
Better Specialization
When IT support is achieved through the hiring of individuals for the business, the experts become specialized in managing the specific needs of the small business. This is a major advantage as this allows for more efficient resolution of the most common issues faced by a small Houston business.
Easy Communications
Communication between IT support and the employees is crucial to resolve IT issues. An in-house IT support team will be able to communicate much more effectively. This is thanks to their better connections with the employees and better understanding of the IT systems used by the small Houston business.
More Effective Solutions
To provide the most effective IT solutions, the IT support must be familiar with the IT systems used by a small business. This is a huge benefit during software or app development projects. Being able to resolve both major and minor issues effectively is a major benefit of in-house IT support.
Cons of In-House IT Support
Higher Costs
An in-house IT support team requires small Houston businesses to hire experts on a full-time basis. This significantly adds to the costs of hiring IT support for small Houston businesses. Aside from hiring costs, you are also required to provide them with additional space and systems to work with. All of these can quickly add up to result in very high costs.
Difficulty in Scaling Services
Scaling the IT support for small Houston businesses is very difficult with in-house IT support. Scaling your IT support in this situation requires you to hire more experts. In addition to this, you will also need to add more resources for the new team to work with. All of this can make scaling IT support for small Houston businesses very difficult.
Limited Services
Small Houston businesses often have to deal with overwork, which can increase the number of IT-related issues they face. A small team might be unable to handle a large number of requests for IT support. In addition to this, in-house IT support also does not include services such as custom PC building, cloud services, and many others.
Pros of Outsourced IT Support
24×7 Availability
Unlike an in-house IT support team where businesses have to rely on the presence of their experts, outsourced IT support for small businesses provides more reliable IT support. If the expert assigned to you is absent, outsourced IT support services from reputable providers like IT Cloud Global will simply provide you with another.
Affordable Costs
The biggest advantage of outsourcing IT support for small Houston businesses is its low costs. Outsourcing IT support from It Cloud Global does not require a small Houston business to pay anything outside of service charges. They do not need to worry about paying monthly salaries, obtaining new IT systems, and creating a separate department.
According to an analysis done by Cisco, businesses can reduce their IT costs by almost 40% with managed IT support services.
Wide Range of Services
Outsourced IT support offered by IT Cloud Global provides several additional services to small Houston businesses. These can include services such as business IT network support, computer support services, and many others.
Cons of Outsourced IT Support
Delay in Communication
Outsourced IT support for small Houston businesses commonly assists businesses through remote assistance. When small Houston businesses choose an IT support operating remotely, delays are communication can happen. Delays in communication will cause IT-related issues to persist for longer periods in a small Houston business.
IT Cloud Global provides communication channels to its clients that remain active 24×7. This ensures that no unnecessary delays happen during a client’s time of need.
Long Term Contracts
When small Houston businesses choose outsourced IT support, they have to sign a long-term contract. This reduced the flexibility of switching to a different IT support service if the current IT support service starts underperforming. Businesses do not tie themselves down with a long-term contract with in-house IT support.
When working with ITCloudGlobal, businesses have the option of hiring IT support for project basis which has a much shorter duration than a standard IT support contract.
Lack of Control
Unlike an in-house IT support team, businesses have very little control over the functions of an outsourced IT support service. This is especially true when the outsourced IT support is working remotely. The lack of control can result in trust issues and difficulties in finding effective solutions to IT-related issues.
At IT Cloud Global, we provide transparency in communication 24×7, allowing our clients to always remain updated on the progress of our services.
Which is the Right Choice for Small Houston Businesses
There is no one answer to this question as it depends on the capabilities of a small Houston business. However, in general, outsourcing IT support for small Houston businesses is the better option due to its affordable costs and additional services like cloud services.
So, if you are looking for IT support for small Houston businesses, contact IT Cloud Global today.